FAQ

For order questions, shipping issues, product concerns, or after-sales support related to retail purchases, please contact our customer service team through the Contact Us page or Customer Service Center. If your inquiry is related to custom orders or business cooperation, please use our Custom Service page instead.

Our makeup brush products are shipped directly from China, the world’s largest source of premium cosmetic brushes. All packages are dispatched from our own factory, ensuring full quality responsibility and efficient shipping.
If you have specific shipping time requirements, please contact us directly. For shipping times and fees, please refer to our Shipping Policy.

Please refer to our Return & Exchange Policy for the most accurate terms. In general, return or exchange eligibility depends on the product condition, order type, and the specific issue involved. If there is a problem with your order, we recommend contacting customer service as soon as possible so we can review the case and help you with the next step.

Some of our brushes use natural animal hair because certain natural fibers offer softness, pickup, release, and blending characteristics that are still highly valued by many makeup artists and experienced users. We understand that this is a sensitive topic, and we encourage customers to review our Natural Hair Declaration page for more information about our materials, sourcing principles, and product philosophy.

We may offer selected promotions, seasonal offers, or special discounts from time to time. The best way to stay updated is to check our current offers, subscribe to updates if available, or follow official brand announcements on our website and social channels.

We offer products for different needs, including brushes that are suitable for personal users, beginners, beauty enthusiasts, and professionals. Some styles are designed for easy daily use, while others are better suited to more experienced users or specific application techniques.

You can explore our product descriptions, brush categories, and educational content to better understand different brush types and their uses. If you are still unsure, you can contact us and describe your makeup habits, preferred formulas, or the products you use most often, and we can suggest a suitable starting point.

If you are interested in private label, OEM/ODM development, a new brush line, packaging customization, or other business cooperation, please contact us through the Custom Service page. That helps us understand your project more clearly and direct you to the right next step more efficiently.

We support a range of custom brush services, including logo application, brush shape adjustments, material selection, packaging customization, private label development, and broader OEM/ODM cooperation. Depending on the project, support may range from relatively simple custom branding to more complete product line development.

The best way to start is to share your idea, product direction, target market, or reference styles with our team. MOQ depends on the complexity of the product and the level of customization involved. For simpler custom projects, we can often support orders starting from around 500 pieces. For more complex projects, MOQ may vary based on brush structure, materials, packaging, and production requirements.

Lead time depends on the complexity of the project. If you only need to test brush hair, shape, or basic functionality, sampling can often be completed in about 3–5 days. For fully customized projects, sampling usually takes around 25–30 days. Bulk production generally takes about 30–35 working days, depending on final specifications, order scope, and production arrangement.

Yes, we support sampling. Sample cost and timing depend on the type of project, the level of customization, and the materials or packaging involved. For simpler testing samples, the process is usually faster and more straightforward. For fully customized samples, both development time and cost may be higher. In some cases, sample fees may be discussed again during bulk order confirmation, depending on the project.

Yes. Many clients come to us at an early stage, with only a general idea rather than a final design. In these cases, we can help clarify the product direction, discuss materials and brush structure, and gradually move the project toward sampling and production. This is especially common for new brands, makeup artists, and growing businesses developing their first brush line.

We focus on key control points that affect real product performance, including material consistency, shape control, sample confirmation, and production checking before bulk completion. Quality is not judged only by appearance, but also by softness, pickup, release, structure stability, and consistency in actual use. For custom projects, confirmation before mass production is an important part of the process.

If there is a problem related to damage, shipping condition, or product quality, please contact us as soon as possible with clear photos, videos if available, and basic order information. Our team will review the issue and communicate the next step based on the specific situation and order type.

Yes. We support logo-related customization and a range of packaging options depending on the project. This may include brush branding, packaging adjustments, or broader private label presentation support. Final options depend on the selected product, packaging type, quantity, and design requirements.

Yes. We support international business cooperation and work with clients in different markets. Shipping methods, lead time, and logistics arrangements vary depending on the order type, destination, and project scope, and these details can be confirmed during the quotation or project discussion stage.

Accepted payment methods and payment terms depend on the order type, project stage, and cooperation arrangement. For custom or bulk orders, payment details are usually confirmed during quotation and project discussion. If you have specific payment requirements, you can raise them during the inquiry stage and our team will review what is possible for the project.

We work with a range of business clients, including beauty brands, retailers, makeup artists, training institutions, gift companies, e-commerce sellers, and other businesses looking for ready-made, private label, or custom makeup brush solutions.